The New York Times

How The New York Times and HiQality achieved a 89% reduction in bugs found after go-live

How The New York Times and HiQality achieved a 89% reduction in bugs found after go-live

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NY times store

THE COMPANY

The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.

The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.

Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.

NY times store

THE COMPANY

The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.

The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.

Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.

NY times store

THE COMPANY

The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.

The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.

Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.

NY times store

THE COMPANY

The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.

The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.

Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.

THE CHALLENGE

Endless customatization

The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.

"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."

THE CHALLENGE

Endless customatization

The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.

"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."

THE CHALLENGE

Endless customatization

The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.

"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."

THE CHALLENGE

Endless customatization

The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.

"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."

THE RESULT

Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform

Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts

Reduction of 89% in bugs found after go-live

THE RESULT

Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform

Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts

Reduction of 89% in bugs found after go-live

THE RESULT

Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform

Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts

Reduction of 89% in bugs found after go-live

THE RESULT

Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform

Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts

Reduction of 89% in bugs found after go-live

Ralfs J. Gaigulis

Ralfs J. Gaigulis

COO at HiQality

COO at HiQality

Are you considering introducing or improving QA practices in your operations? Make sure you get it right with our team of QA experts by your side. Reach out for a free consultation by using the contact form below!

Are you considering introducing or improving QA practices in your operations? Make sure you get it right with our team of QA experts by your side. Reach out for a free consultation by using the contact form below!

Interested in manual QA?
Let us know!

Interested in manual QA?
Let us know!

Interested in manual QA?
Let us know!

Interested in manual QA?
Let us know!