How The New York Times and HiQality achieved a 89% reduction in bugs found after go-live
How The New York Times and HiQality achieved a 89% reduction in bugs found after go-live
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THE COMPANY
The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.
The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.
Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.
THE COMPANY
The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.
The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.
Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.
THE COMPANY
The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.
The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.
Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.
THE COMPANY
The New York Times is an American daily newspaper based in New York City, covering domestic, national, and international news, and publishes opinion pieces, investigative reports, and reviews.
The New York Times, established in 1851, has earned 137 Pulitzer Prizes, the most of any publication, distinguishing itself through its extensive coverage and commitment to editorial excellence.
Despite facing challenges from the decline in print advertising, The New York Times successfully transitioned to digital with a paywall introduced in 2011. This move has helped it amass millions of online subscribers, making it the largest U.S. newspaper by digital circulation as of 2023. In 2021, The NY Times launched its eCommerce store with the help of Scandiweb and HiQality, further establishing its digital presence.
THE CHALLENGE
Endless customatization
The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.
"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."
THE CHALLENGE
Endless customatization
The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.
"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."
THE CHALLENGE
Endless customatization
The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.
"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."
THE CHALLENGE
Endless customatization
The New York Times needed to manage an extensive range of customizations for its diverse subscriber base. Prior to partnering with HiQality, The New York Times encountered significant hurdles in ensuring consistent quality across these customized digital touchpoints. Each new feature or customization required rigorous testing to maintain the high standards expected by its millions of online subscribers.
"Before we only had one so we needed to look for different offerings at multiple price points for our different customers," explains Robyn Metzger, Director, Online Store at The New York Times. "We needed to look at what other customized features we could put in there to make the experience better."
THE RESULT
Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform
Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts
Reduction of 89% in bugs found after go-live
THE RESULT
Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform
Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts
Reduction of 89% in bugs found after go-live
THE RESULT
Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform
Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts
Reduction of 89% in bugs found after go-live
THE RESULT
Introduction of a comprehensive quality management system tailored to handle the unique needs of The New York Times’ eCommerce platform
Implemention of a unified framework that streamlined testing processes, enhanced reusability of manual scripts, and significantly reduced maintenance efforts
Reduction of 89% in bugs found after go-live
Ralfs J. Gaigulis
Ralfs J. Gaigulis
COO at HiQality
COO at HiQality
Are you considering introducing or improving QA practices in your operations? Make sure you get it right with our team of QA experts by your side. Reach out for a free consultation by using the contact form below!
Are you considering introducing or improving QA practices in your operations? Make sure you get it right with our team of QA experts by your side. Reach out for a free consultation by using the contact form below!
